Legal
All our terms and policies in one place. These pages apply to aneo.io and all subdomains and aliases, including app.aneo.io, api.aneo.io, docs.aneo.io, and status.aneo.io.
Who operates aneo.io?
Aneo B.V. is the Dutch company operating aneo.io and the aneo product surfaces. Questions can be sent to legal@aneo.io or through ourcontact page.
Core terms for products, privacy, data protection, and subprocessors.
Start here for the legal terms most visitors, customers, security reviewers, and procurement teams need before using or buying aneo products.
Terms of Service
Rules for using aneo websites, Framework-Pro, IncidentAI, AI features, subscriptions, customer content, fees, liability, and regional addenda.
Open documentPersonal dataPrivacy Policy
How Aneo B.V. collects, uses, shares, protects, and retains personal data across the website, products, support, billing, and commercial conversations.
Open documentProcessor termsData Processing Agreement
Public DPA terms for Customer Personal Data, subprocessors, transfer safeguards, data subject assistance, security, breach notice, and deletion.
Open documentThird-party providersSub-processors
Vendors that process data on our behalf, provider categories, transfer safeguards, and advance notice for material changes.
Open documentResponsible AI use and clear limits on prohibited activity.
These documents explain how aneo AI features should be reviewed by humans, what data controls apply, and what uses are not allowed.
Responsible AI
Guidance-only AI support, human review expectations, model providers, retention options, EU residency, and no foundation model training without opt-in.
Open documentResponsible useAcceptable Use Policy
What is not allowed, including unlawful content, malware, platform abuse, prohibited data, AI misuse, and high-risk uses.
Open documentSecurity practices and vulnerability reporting.
Use these pages for platform security information, responsible disclosure rules, encrypted reporting options, and response timelines.
Security Overview
Encryption, access controls, logging, incident handling, backups, AI safeguards, shared responsibility, and security practices.
Open documentVulnerability reportingResponsible Disclosure
How to report vulnerabilities, encrypted reporting options, responsible testing rules, response timelines, and disclosure coordination.
Open documentCookie choices, disclaimers, and refunds.
These policies cover website cookies, product disclaimers, intellectual property notes, refund conditions, billing questions, and digital product purchases.
Cookie Policy
What aneo may set, why it is used, cookie categories, product storage, third-party providers, and your choices.
Open documentImportant limitationsDisclaimer
Site and product disclaimers, guidance-only notices, AI output limits, warranty limits, third-party links, and intellectual property notes.
Open documentBilling and refundsRefund Policy
Refund and cancellation rules for self-service Framework-Pro digital output, enterprise subscriptions, technical delivery issues, and signed agreements.
Open documentRegional terms modify the Terms of Service where applicable.
These addenda point to the Terms of Service and explain regional privacy, transfer, marketing, and local rights references for users in named regions.
EU, EEA, Switzerland, United Kingdom
GDPR roles, SCCs or IDTA where required, EU data residency options, and data rights support.
Open Terms of ServiceRegional addendumUnited States
US privacy commitments, state privacy references, service provider obligations where applicable, and CAN-SPAM.
Open Terms of ServiceRegional addendumAPAC and Rest of World
PDPA, LGPD, DPDP, local consumer rights, and applicable regional privacy requirements where they apply.
Open Terms of ServiceCompany registration and VAT details.
Signed agreements, order forms, subscription terms, data processing terms, and statements of work control where they conflict with general website policy text.
Thomas Morelaan 104
2135 WC Hoofddorp
Netherlands
- Legal
- legal@aneo.io
- Privacy
- privacy@aneo.io
- Phone
- +31 6 10 40 80 06
- KvK-nummer
- 98830848
- Btw-identificatienummer
- NL868661727B01
We may provide translations for convenience. If a translation conflicts with the English version, the English version controls.