Acceptable Use Policy

Acceptable Use Policy

Last updated: 19th November 2025

This Acceptable Use Policy explains what you may and may not do when using Aneo products and services. It applies to aneo.io and all subdomains and aliases, for example app.aneo.io, api.aneo.io, docs.eneo.io, status.aneo.io, and any future subdomains under *.aneo.io.

This page is part of our legal terms. Read it together with the Terms of Service, Privacy Policy, Data Processing Agreement, Responsible AI, and Sub-processors.

Aneo builds AI features to assist your teams. Human review is required for material actions and decisions.

 

1. Definitions

  • Offerings: Aneo software products and services, including cloud applications, APIs, and related support.

  • Customer Content: content that you or your users submit or generate while using the Offerings.

 

2. Your responsibilities

  • Follow all applicable laws and regulations.

  • Keep your account secure. Protect credentials and enable multi‑factor authentication where offered.

  • Provide accurate information and keep your contact details up to date.

  • Configure role permissions responsibly and supervise your users.

  • Review AI outputs before use and apply human judgment.

 

3. Prohibited content

You may not upload, generate, or share content that contains any of the following. Examples are not exhaustive.

  • Illegal content or content that promotes illegal activity.

  • Malware, exploits, or code designed to disrupt, damage, or gain unauthorized access.

  • Content that infringes intellectual property or privacy rights.

  • Defamatory, harassing, hateful, or violent content.

  • Sexual content involving minors or any content that sexually exploits or harms others.

  • Personally identifiable information about minors without verified parental consent.

 

4. Prohibited activities

You may not do any of the following on or in connection with the Offerings.

  • Attempt to gain unauthorized access to systems, data, or accounts.

  • Probe, scan, or test the vulnerability of any system without written permission.

  • Interfere with or disrupt the Offerings or the networks that support them.

  • Circumvent security controls, rate limits, or plan restrictions.

  • Scrape, harvest, or collect data from the Offerings except through documented export tools or the API where permitted.

  • Misrepresent your identity or affiliation, or impersonate others.

  • Use the Offerings to send spam, bulk unsolicited messages, or deceptive communications.

  • Resell or sublicense the Offerings without written permission.

  • Reverse engineer or create derivative works except to the extent allowed by law.

 

5. Data restrictions

Do not submit the following data types unless you have a lawful basis and a written agreement with Aneo. If in doubt, contact us at legal@aneo.io.

  • Special category personal data under GDPR, including health, biometric, genetic, religious, or political data.

  • Payment card data subject to PCI DSS.

  • Government classified information or export‑controlled technical data.

  • Any data that you are not legally permitted to process or transfer.

 

6. High‑risk uses

Do not use the Offerings for life‑critical systems or other high‑risk contexts where failure could lead to death, personal injury, severe property damage, or major environmental harm. The Offerings are intended for business use by adults.

 

7. AI‑specific rules

  • Do not attempt to bypass safety filters, inject harmful prompts, or induce the system to produce prohibited content.

  • Do not rely on AI outputs as legal advice, a security guarantee, or a compliance certification.

  • Clearly label AI‑generated text if required by law or platform policy.

  • Use zero‑retention and data residency settings appropriately where available.

 

8. API and fair use

  • Use only documented and supported API endpoints.

  • Respect rate limits and concurrency limits shown in your plan or documentation.

  • Do not create unreasonable load or interfere with other customers’ use of the service.

  • Do not share API keys or tokens outside your organization.

 

9. Email and communications

  • Transactional and product emails are provided to support your use of the Offerings.

  • Do not use the Offerings to send unsolicited commercial messages.

  • Honor opt‑out requests promptly where you control the recipient list.

 

10. Intellectual property

  • Respect the intellectual property rights of Aneo and others.

  • Do not upload content you do not have the right to use.

  • Follow license terms for any third‑party components you integrate.

 

11. Export controls and sanctions

You must comply with export control and sanctions laws. Do not use the Offerings in embargoed regions or for the benefit of restricted parties.

 

12. Enforcement

Aneo may investigate suspected violations. Aneo may remove content, throttle usage, suspend access, or terminate accounts where necessary to protect the service, comply with law, or address harm. Where reasonable, Aneo will notify you and provide a path to remediation.

 

13. Reporting

To report abuse or a suspected violation, email report-abuse@aneo.io or contact us through https://www.aneo.io/responsible-disclosure/ for security issues. Provide as much detail as you can so we can investigate.

 

14. Changes

We may update this Acceptable Use Policy from time to time. The “Last updated” date shows the latest version. Continued use after changes means you accept the updated policy.