IncidentAI

Tickets close faster; teams burn out less

Create a ticket or email the app. AI triages, explains the likely cause, suggests steps to fix, and generates a ticket summary with root cause analysis.

1.

Key outcomes

  • Faster triage and prioritization
  • Probable root cause identified
  • Clear remediation steps suggested
  • Shorter MTTR and fewer escalations
2.

How it works

  • Ingest a ticket or alert; pull recent context, duplicates, and related incidents.

  • Classify by type, severity, service, and impact.

  • Diagnose with a short rationale and root-cause hypotheses.

  • Remediate with command or config snippets for Linux, Windows, and cloud.

  • Update the ticket; notify assignees in Slack or Teams; keep a complete timeline. Integrates with Jira.

3.

What you get

  • Natural-language triage and summaries

  • Detailed explanation of security or IT incidents

  • Root-cause hypotheses with confidence hints

  • Playbook suggestions and next actions

  • Timeline, notes, and audit log for every action

4.

Features

  • Deduplication and noise reduction

  • One-click handoff to Jira

  • Approvals and role-based access

IncidentAI Highlights

Trust and privacy

  • Human-in-the-loop by default
  • Zero data retention option
  • EU data residency on request
  • Encryption in transit and at rest
  • Full audit trail and export

Who uses it

  • IT and SecOps teams in SMBs
  • MSPs handling multiple client queues
  • Support teams that need faster handoffs

Typical results

  • Faster triage and first response
  • Lower MTTR and fewer reopenings
  • Less analyst fatigue and better consistency

FAQ

Does it run fixes automatically
No. It proposes steps. You approve before any action.

Can we use our own playbooks
Yes. Connect your KB and runbooks; AI will reference them.

Can we buy it standalone
Yes. It also works well with Clause-Review and Framework-Pro.

Advantages

  • Faster triage and first response
  • Shorter MTTR with clear next steps
  • Consistent decisions across analysts
  • Integrates with Jira, ServiceNow, Slack/Teams
  • Full timeline and audit trail for reviews
  • Zero-retention and EU data residency
  • Quick setup and SMB-friendly pricing
  • Scales across teams and MSP clients

Call to action

  • See Incident AI in action
  • Paste a sample ticket
  • Book a live walkthrough